ReplyCraft
Inbox speed without generic canned replies

Draft Etsy buyer replies in seconds, then keep moving.

ReplyCraft gives Etsy sellers a ready-to-send buyer reply, an internal triage summary, and an escalation note from one pasted message. Built for custom-order questions, shipping pings, and repetitive support churn.

Start free See the reply workstation
  • Paste the buyer message. Add order notes. Generate a seller-sounding draft.
  • Keep your shop voice consistent across repetitive questions.
  • Spot messages that need escalation before they turn into review risk.
10free drafts each month
$19per shop after that
1 screenfrom signup to first drafted reply

Reply workstation preview

What the seller sees after signup: the buyer message on the left, the drafted reply and triage output on the right.

Buyer message “Hi, I ordered the custom mug last week and wanted to check whether the name can still be changed before it ships.” Reply draft “Hi there — thanks for reaching out. I can still check the production note for your order and confirm whether we can update the name before packing. If you send the exact spelling you want, I’ll verify the change against the current production stage and reply with the fastest path forward.” Internal summary Custom-order clarification with time sensitivity. Escalation note Escalate if production is already locked or personalization conflicts with listing scope.

1. Intake the message

Paste the buyer message and any order context you already have. No inbox integration needed for the first pass.

2. Draft in your voice

Choose warm, concise, or polished. ReplyCraft shapes the response around how the shop already talks to buyers.

3. Triage the edge cases

Get a short internal summary and escalation hint so risky conversations do not get buried.

Pricing that matches a working seller tool

  • Free: 10 drafts per month to test voice fit and workflow speed.
  • Paid: $19/month per shop for unlimited drafting, history, and faster triage.
  • Best for shops that answer the same buyer questions every week.

Why this is not another generic AI box

  • Built around Etsy seller support patterns, not generic copywriting prompts.
  • Includes internal summary and escalation guidance, not only a response draft.
  • Activation path is immediate: sign up, paste one message, get value on the next screen.